Terms & Conditions

ABOUT YOUR SERVICE CALL

Terms and Conditions

RESPONSIBILITY OF THE CUSTOMER

Customer represents that, except as described in the request for service, all plumbing and HVAC systems are in good repair and condition and agrees to hold Solutions Mechanical harmless for the discovery of defective conditions, including, but not limited to the following:

  • Improper or faulty plumbing
  • Rusted of defective pipes
  • Acids in the drain system
  • Lines that are settled or broken
  • Existing illegal conditions
  • Defective roofing
  • Improperly charged systems
  • Faulty air movement
  • Electrical defects

RESPONSIBILITY OF THE COMPANY – CONDITIONS AND LIMITATIONS

Company shall do all work in a competent, workmanlike manner. Company is not responsible for any existing illegal conditions.

LIMITED WARRANTY

Company warrants its work to be free from defects in material and workmanship for the warranty period of thirty (30) days from completion unless stated in writing on the invoice or quote. All warranties are void if payment is not made when due. Warranties extend only to the customer and are not transferable. If a defect in materials or workmanship covered by this warranty occurs, the Company will, with reasonable promptness, during normal working hours, remedy the defect. In no event shall the Company be held liable for water or other damage caused by any delay in remedying a defect. To obtain warranty performance, notify company of any defect of claims for breach at the telephone number listed.

EXCLUSIONS AND LIMITATIONS

CUSTOMER’S RIGHT TO REPAIR AND REPLACEMENT ARE THE EXcLUSIVE REMEDIES AND THE COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE MATERIALS PROVIDED FOR IN THIS CONTRACT.

Company is not responsible for the following which are excluded from coverage of this limited warranty:

  • Defective conditions listed under the above “Responsibilities of the Customer”
  • Work performed by or materials installed by others not in this agreement
  • Defects and failures from mistreatment or neglect

This limited warranty is the only express warranty the Company gives. IMPLIED WARRANTIES, including, but not limited to, warranties of merchantability and fitness for a particular purpose, are limited to a duration of thirty (30) days from the date of completion, unless stated otherwise.

PROTECTION OF THE CUSTOMER’S PROPERTY

Customer agrees to remove to protect any personal property, inside and out, including, but not limited to, carpets, rugs, shrubs, and planting, and the Company shall not be responsible for said items. Nor shall the Company be held responsible for the natural consequences of the Company’s work with may cause damage to improvements to real property including, but not limited to, curbs, sidewalks, driveways, garages, patios, lawns, shrubs, sprinkler systems, wallpaper, drywall, stucco, tile, cabinets and other appurtenances to the residence of the property.

NOTICE TO THE CUSTOMER

Under the Virginia Mechanics Lien Law, and contractor, subcontractor, laborer, supplier or other person who helps to improve your property, and is not paid for his/her work or supplies, has a right to enforce a claim against your property. This means that after a court hearing, your property could be sold by a court officer and the proceeds of the sale used to satisfy the indebtedness. This can happen even if you have paid your contractor in full if the subcontractors, laborers, or suppliers remain unpaid.

To preserve their right to file a claim or lien against your property, certain claimants such as subcontractors or material suppliers are required to provide you with a document entitled “Preliminary Notice”. Original (at prime) contractors and laborers for wages do not have to provide this notice. A Preliminary Notice is not a lien against your property. Its purpose is to notify you of persons who may have a right to file lien against your property if they are not paid. (Generally, the maximum time allowed for filing a claim or lien against your property is ninety (90) days after completion of your project.)

By the technician’s completion of the invoice, it is stated that they have discussed, prior to the customer entering the contract, the nature of the service and contract, and orally explained the right to cancel with the customer.

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Testimonials

Tom V.

Cost of the job was competitive and fair. Truly a professional and enjoyable experience from beginning to end and will definitely use and recommend them in the future.

Rebecca D.

I had these guys install a Rinnai on demand hot water system with automatic recirculation and up sized propane piping. This was a complex installation requiring some expertise. They did a good job.